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Dec 2014
Customer Experience Matrix

Transfusion of Predictive analytics with customer experience

Predictive analytics and customer experience together could be a dangerous mix. The two trends, each racing forward, have the potential for disastrous collisions..

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Nov 2014

Five Ways to Measure Marketing Performance

Here are five tracking systems every small business can use to measure marketing campaign performance. First and foremost is the Website Analytics. It is important to track how much website traffic ..

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Wising Future Home speculate your Gestures

A futuristic smart home system that eliminates the need for switches, radiators and even paintings by enabling the control of lighting, heating and digital displays through gestures has been designed for the first time..

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Reflections on corporate longevity

Corporate longevity is an important consideration for investors as they assess valuation, position sizing within a portfolio, and the magnitude of sustainable competitive advantage. Investors who compare their results to a benchmark need to appreciate how that benchmark changes.

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Oct 2014

Era of Agile Marketing

The pace of marketing has changed with more direct pressure to demonstrate its contribution to the bottom line. Various channels of communication are available to reach increasingly fragmented audiences, and all of this must be done with scarce and expensive talent and resources.

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Renaissance in M&A

The remarkable trajectories of business hold a number of lessons. One is the fast-growing presence of companies from emerging markets. Another is the power of cross-border acquisitions, and not just in the direction of developed to developing countries.

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Sept 2014

Business Confidence Monitor

BCM is one of the largest and most comprehensive quarterly reviews of UK business confidence and provides a regular snapshot of the economy, informed by senior business professionals running all types of businesses across the UK It is a credible predictor of GDP and economic change and supports policy decision-making.

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Investing in Volatile Markets

Volatility has always been, and will always be, an integral part of investing. Without volatile markets, the opportunity for profit would not exist. To most investors, volatility means the risk of losing part of the principal invested in a stock.Investors are aware that the market undergoes times of strong trends and times of lateral ranging.

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Human Cloud

The Future of BPO: Amalgamation of Human Cloud with Infrastructure Cloud

The Human Cloud and the Cloud infrastructure are defining a new alternative to the traditional BPO services in various key segments of work. It is fast changing the dynamics of how the BPO industry has been operating. Mature functions requires a deeper understanding of the institutional knowledge, relatively stable workforce and governance from a service provider will continue to remain in the realm of traditional BPO or BPaaS.

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Lean Startup

Using the Lean Startup approach, companies can create order not chaos by providing tools to test a vision continuously and also helps in eliminating uncertainty. Lean isnt simply about spending less money and failing fast or failing cheap. Rather it is about putting a process and a methodology around the development of a product.

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Managed Mobility

Enterprise mobility management (EMM) is the set of people, processes and technology focused on managing the increasing array of mobile devices, wireless networks, and related services to enable broad use of mobile computing in a business context.

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August 2014

Ethnography in the Corporate World

Ethnographic stories map customer experience in evocative detail, including aspects of experience that elude the behavioural screens provided by sales data or the inevitable, memory-based biases in survey results. In effect, ethnography illuminates the evolving and kaleidoscopic nature of consumer culture.

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Wage Gains Ends - The Investment Strategy

Wage gains in the annual cycle trend have so far been characterized by a higher-than-normal weighting toward lower paying industries, such as retail, hospitality and temporary help. While overall wage gains (including supervisory workers) have been very steady at around 2% for the last three years, wherein beneath the surface there are signs of improving wage trends among the roughly 80% of workers who are non-supervisory

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Neuromorphic Chips

"Neuromorphic" chips—so named because they are modelled on biological brains—will be designed to process sensory data such as images and sound and to respond to changes in that data in ways not specifically programmed. These will accelerate progress in artificial intelligence and lead machines that are able to understand and interact with the world in humanlike ways.

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Future of Compliance and BPM

Companies treat compliance and BPM as separate project areas, but it makes more sense to treat compliance as part of BPM, and maturing the BPM function if necessary.

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